Clear payment and
refund terms.
This policy explains how subscription cancellations, refund requests, duplicate payments, failed transactions, and service-related payment matters are handled by Quant Alpha.
Refunds depend on service status and applicable rules.
Quant Alpha research plans involve access to research communication, model-based insights, investor support, and service infrastructure. Refund eligibility depends on whether the plan has been activated, whether research access has been provided, and whether any service has already been consumed.
This policy will be aligned with applicable SEBI regulations, circulars, and compliance requirements before public launch.
Refund treatment depends on
activation and usage.
The objective is to maintain a fair policy while protecting the integrity of paid research communication.
Before Activation
If a plan has not been activated and no research access, report, model communication, or paid service has been provided, a refund request may be considered subject to verification.
After Activation
Once the plan is activated and research access or service communication has been provided, fees are generally non-refundable, except where required by applicable law or regulatory direction.
Duplicate Payment
Duplicate payments, excess payments, or payment gateway errors may be refunded after verification of transaction records.
When refund requests may be
considered.
| Situation | Refund Treatment | Remarks |
|---|---|---|
| Duplicate payment | May be refunded after verification | Investor must provide transaction proof and relevant payment details. |
| Failed transaction but amount debited | May be refunded or reversed through payment channel | Subject to payment gateway or banking confirmation. |
| Plan not activated | May be considered for refund | Applicable only if no research access, report, or paid service has been delivered. |
| Plan activated / research delivered | Generally non-refundable | Once research material or service access is delivered, refund may not be available. |
| Market loss or lower-than-expected performance | Not eligible for refund | Equity investing is subject to market risk and returns are not guaranteed. |
Cancelling a plan or
stopping future service.
Investor Cancellation
Investors may request cancellation of future communication by writing to the official email address. Cancellation does not automatically create refund eligibility for already delivered services.
No Automatic Renewal
Unless specifically communicated and agreed, plans will not be treated as automatically renewed. Renewal terms will be communicated through official channels.
Service Discontinuation
Quant Alpha may discontinue, suspend, or modify access in case of misuse, non-compliance, unauthorised sharing, or violation of terms.
How to raise a
refund request.
Please send complete information to help us verify your request quickly.
Email Request
Send your request to contact@quantalpharesearch.in with the subject “Refund Request”.
Provide Details
Include name, email, payment date, transaction ID, plan name, and reason for request.
Verification
Quant Alpha will verify payment status, plan activation, and service delivery records.
Resolution
Eligible refunds will be processed through the original payment mode or applicable banking channel.
Refunds will generally not apply
in these cases.
Market Outcome
- Market loss
- Lower-than-expected performance
- Volatility or drawdown
- Change in investor expectations
Service Consumed
- Research access already provided
- Reports or communication delivered
- Model information shared
- Plan support already used
Policy Violation
- Unauthorised sharing of research
- Misuse of paid content
- Impersonation or false claims
- Breach of Terms & Conditions
Payment gateway, tax, and
administrative treatment.
Transaction Charges
Payment gateway charges, banking charges, taxes, or other third-party charges may be deducted or treated according to applicable payment provider rules and tax requirements.
Original Payment Mode
Eligible refunds will generally be processed to the original payment mode, bank account, or payment method used by the investor, subject to verification.
Research plans do not promise
profits or protection from loss.
No Performance-Based Refund
Refunds are not linked to investment performance, profit or loss, market movement, or whether an investor’s portfolio meets expected return assumptions.
Risk A meets expected return assumptions.
By subscribing to a plan, the investor acknowledges that securities market investments are subject to market risks and that capital loss is possible.
For refund or cancellation queries,
contact Quant Alpha.
Use only the official email address for refund, cancellation, payment, and plan-related communication.
contact@quantalpharesearch.in